Tel: 01773 540704 / 01773 608659 

 Email: info@acanthuscaststone.co.uk 



Welcome to the Acanthus Cast Stone online store. Here you will find all of our products which are available to purchase online.
click HERE to view our entire range, including bespoke products

Refund Policy

RETURNS AND REFUNDS OF GOODS WITHOUT FAULT

Where the Contract is a Distance Contract, and the Buyer purchases the Goods as a Consumer (i.e. any person who is acting for purposes which are outside his business), and unless the Goods are made to the Buyer’s specifications - for example, where the Buyer chooses the colour or dimensions, or orders non stock or personalised items which by reason of their nature cannot be returned, the Buyer may cancel the Contract and return any delivered or collected Goods to the Seller for any reason at all, provided that the Buyer has notified the Seller in writing between the Seller’s acceptance of the Buyer’s order and 7 working days commencing the day after which the Buyer receives the Goods. The return of the Goods must be to the address notified to the Buyer at the time the cancellation is acknowledged by the Seller.


If the Buyer returns the Goods as provided above:
The Seller will only be obliged to accept them  if the Buyer returns them  in their original (ie fully resalable and undamaged) condition. The Goods are the Buyer’s responsibility and are completely at the Buyer’s risk until the Seller receives them. The Buyer shall be responsible for packaging or repackaging the goods properly for safe transportation and for paying all the costs of returning the Goods.

Within 30 days of the Buyer’s notice of intention to return goods, the Seller shall refund the payment made by the Buyer or the Buyer’s credit or debit card company, less a 25% restocking charge.

If the Seller has not received the Goods within 15 days of the Buyer’s notice of intention to return, the Buyer agrees that the Seller will be authorised to collect the Goods from the Buyer and obtain from the Buyer or the Buyer’s credit or debit card company all reasonable charges for the cost of collection and return of the delivered Goods under the cancelled Contract.