Delivery INFORMATION

Delivery Information

Please take the time to read the details below and let us know if you anticipate any problems. 

The goods we manufacture are heavy, and generally bulky, the only practical and safe method of delivery is on a pallet
using a national courier service. This is a palletised, kerbside delivery service provided by an external haulage
company. Goods cannot be removed, sited or erected by their driver and pallets cannot be taken away. 

 Deliveries are made Monday to Friday between 8.30-5.00 on a pre arranged day. Timed and AM deliveries available at
an extra cost. 

The standard delivery vehicle is an 18 tonne with a tail lift (to lower the pallet to road level) and a trolley to pull the
pallet to the nearest convenient place. Delivery is on a ‘kerbside’ basis, if access is restricted or difficult a smaller (7.5
tonne) lorry can be provided if we are made aware of this issue before despatch. There is a maximum individual pallet
weight of 700kg on a 7.5T lorry. If your order exceeds this and you do require the smaller lorry, we may have to split
your order onto more pallets which may incur additional cost.

Please inform us in advance if there is steep access. If you have an uneven surface or gravel driveway, this will prevent access using a pallet trolley unless you are able to provide some kind of boarding on which to offload the pallets onto. 

When the goods are delivered, please remove the polythene wrap and corner protectors so you can visually inspect the stone, paying particular attention to the corners. This is a quick and easy process as no stone needs moving. 

We strongly advise that you are present on delivery so the goods can be checked and signed for, in case of any damages. Goods left unchecked without a signature/comments and without evidence the damage was present on arrival may not be covered by the hauliers insurance policy. 

Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, contractors’ fees. You should not book a contractor on the basis of an expected delivery date and we would strongly recommend that you only do so when you have the goods in your possession and have checked that they are both suitable and undamaged.

All items must be checked and we must be notified of any discrepancies or further damage within 24 hours of the delivery taking place. 

Damaged Goods 

All of our products are checked thoroughly prior to dispatch and we pride ourselves on the care we take to ensure they arrive with you safely. We would ask you to carefully inspect your goods in line with the delivery instructions before you sign for them, even if you do not intend to use them immediately. 

In the unusual event of damage please sign the delivery document as ‘damaged on arrival’ please email us straight away. We would then require several photographs of the damage – some of the whole pallet and others taken closer. Please do not remove damaged items from the pallet – it is essential that the hauliers and insurers can see the damaged items as they arrived.